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No change for you!
Mar. 7th, 2009 01:10 pmJason is trying to get money out of his e-trade account (no, we don't have money in the stock market, this is a employee stock option thingy) and he has been stopped because his account has been frozen up due to "unusual account activity". As if wanting to get cash out of the market in the current economic climate is "unusual" - heh.
He called the number listed on the error page that came up and I am currently listening to the conversation he's having. She seems completely stunned. As far as I can tell from my one-sided perspective, she first refused to believe there was such a screen. Then she decided that it must be because he was trying to remove his entire balance *including* the change. If he removed a round number it might work better. So you can have your money, but only to the nearest dollar??? She's had him log out and back in and try again. Still no luck. She also keeps asking him what phone number is listed on the screen that he keeps getting, again like she disbelieves he is getting this screen at all and there's no way he should be calling her for this. She has now given him a new number to try, something about their security company has locked down his account and she doesn't have access to find out why. And of course this new number is not available until Monday. Ridiculous. Don't you just love "customer service/tech support".
He called the number listed on the error page that came up and I am currently listening to the conversation he's having. She seems completely stunned. As far as I can tell from my one-sided perspective, she first refused to believe there was such a screen. Then she decided that it must be because he was trying to remove his entire balance *including* the change. If he removed a round number it might work better. So you can have your money, but only to the nearest dollar??? She's had him log out and back in and try again. Still no luck. She also keeps asking him what phone number is listed on the screen that he keeps getting, again like she disbelieves he is getting this screen at all and there's no way he should be calling her for this. She has now given him a new number to try, something about their security company has locked down his account and she doesn't have access to find out why. And of course this new number is not available until Monday. Ridiculous. Don't you just love "customer service/tech support".
